N.B. We are able to organise a large variety of activities for you and are happy to discuss your needs, both at the planning stages and during your holiday itself. Please note, however, that you must cancel any booked service a minimum of 48hrs in advance, or the full amount may become due.
We already organise bespoke experiences as part of our Concierge service but will shortly be launching our new Experiences service so please do contact us if you have anything in mind
Concierge / Itinerary Planning / Hosting Service / Bespoke Holidays
We are also able to help you squeeze the most out of your time in Havana with our bespoke concierge service. As well as organizing individual activities both within Havana and beyond, we can create and organise a comprehensive personalised Itinerary in advance of your arrival for the period / duration of your stay. In case you might be interested in this, we can provide you with a sample draft itinerary that hopefully gives you a good taste of the kind of service we offer. Clearly, this is without the benefit of understanding any particular interests you might have, versus relaxation time you would be looking for. In addition, there are also many festivals and events throughout the year in Havana, which we try to ensure our guest’s are made aware of and can take advantage of. Obviously, if you have particular interests, we try to ensure your personalised Itinerary reflects these where possible.
If Itinerary Planning is something you might be interested ideally let us know as soon as possible. We hope that you will be pleasantly surprised to find that personalised doesn’t have to mean highly priced.
Interaction with guests
We do our upmost to make your stay special and memorable and look forward to helping you make the most of your visit.
As well as being home from home for our guests, the Casa is also very much our home and as such we like to maintain regular contact with all our guests after check-in, to ensure that they have the best of times. However, we also like to respect your privacy and understand that some people prefer to be more independent. We have people available on site everyday from 8:00am to 6:00pm but can also provide support outside these times. With a local SIM/Phone available to you pre-programmed with our details, we're just a phone call away.
Other things to note
Guest mobile phones / SIMS : Guests pay a $80cuc deposit and $10cuc to cover the $10cuc credit on the mobile phone. If further credit is required, this can be organised in multiples of $10cuc.
Any prices shown or quoted for staying at Fentons are per room, per night, for up to 3 people. Not for the entire apartment. However, should you wish to have sole occupancy, please contact us to discuss your requirements further.
Remember in Cuba there are a few factors to consider that you probably don’t need to worry about back home. Although rare, we do on occasion suffer from power cuts and interruptions to water supplies. We do everything we can to minimise any impacts but be prepared to use water sparingly when requested.
You should also note that the Caribbean does have a hurricane season. Cuba is very good at managing the risks but there are occasions when mandatory evacuations are enforced.
Although improving all the time, please be aware that Internet accessibility in Cuba will not be what you are used to at home and can also be slow and intermittent.